Why Your Website
needs live chat
Prospects want to “talk to” your website, and you are missing out. In fact, 79% of consumers prefer live chats because they offer instant responses.
Spot customer service issues faster. Live chat has the highest consumer satisfaction rate at 92%. For 41% of consumers, live chat is a preferred channel for contacting support teams.
Get ahead of the competition. Live chat will be the norm, why not get ahead of the curve. A Hubspot study found that consumers expect to get a response from customer support within 10 minutes or less from the moment they’ve first reached out. Chat offers the only way to deliver fast response consistently.
More leads. It’s simple if you don’t have chat; you are losing prospects that won’t pick up the phone or email.
What’s a lead worth? One lead per month more than pays for chat and gives you improved customer service.
Full coverage. A live team member will answer your chats 24/7/365.
Reasonable cost. For only $0.41/hour, you can get all the benefits of live chat.
Complete the form below to start your free two-week trial today.
FAQs
Why do I need chat?
Your customers want chat. Live chat has become the leading digital contact method for online customers, as a staggering 46% of customers prefer live chat compared to just 29% for email, and 16% for social media.
Live chat has become the leading digital contact method for online customers, as a staggering 46% of customers prefer live chat compared to just 29% for email, and 16% for social media.
Do I need to devote a full-time person to staff the chatbox?
No, we will staff your chat box 24/7.
What happens when there is a lead?
Our team will engage the prospect and pass the lead to your team.
How much does it cost?
You can have a fully-staff chat lead capture system for $0.41/hour.
I don’t have time to set up something this complicated?
We get it; you are already busy. Don’t worry; we will handle the technical aspects, train the chat team, and manage the ongoing process for you.
How does it work?
We offer a two-week trial that will allow you to see if chat will work for your organization. There’s no cost or obligation because we know you are going to see what you’ve been missing. Want the detailed version how it works? Click here
Who answers the chats?
A dedicated English-fluent team will answer your chats.
Your salesQB will serve as the team leader monitoring the team’s progress, training them, and coordinating with your North American team.
Start Your Trial Chat Program
Web traffic analysis to baseline current state and overall chat-readiness.
We will set up your chat box and staff it for two weeks at no cost.
The goal of the trial is not to critique the individual chat responses, but rather to gauge the volume of chats and the types of questions asked. This will allow you to gauge the value of the full program. Don’t worry; we will train the agents to answer basic questions, and direct important inquires to your team.
After the two week trial, you can expand the program to include lead capture and customer service inquiries. We will create a custom training program for the chat agents to maximize the benefits of your chatbox.
