Here’s a follow on voicemail from the original voicemail
Note: we have never purchased anything from this company yet they are our “trusted source.”
Now we are receiving this voicemail. The voicemail itself is not terrible, but it has to make you wonder about the cost-effectiveness of their sales system. I cannot imagine the cost of a live person making calls with a .000000001% chance of a sale being the best sales system?
I love a good bargain as much as the next person, but I learned a valuable lesson about phantom costs. That is, those costs that don’t show up on your income statement but drain profits. Everyone has heard the saying “good things are cheap, and she things are good,” however, we tend to forget it... Read more →
A few years back, I was hired by a manufacturing company who was doing 7-8 million dollars in sales per years. They had been in business about 20 years and had experienced a few growth spurts, but were now in a stagnant position the past few years They were struggling to hit the next level. ... Read more →
Sounds horrible this gentleman new known of this information he was trying to sell
I cant see why you say this is not bad. One should always practice before calling on a new customer.
First voicemail , poor language skills and no real message.Second voicemail some improvement with call to action, but still no creativity or enthusiasm that makes me want to return call.
Oh bless his heart…you can’t hear or identify a hint of an introduction to his USP or CTA to tease the prospect. Coupled with it sounding too scripted, he’ll be lucky to see his dialing rates to connect rate even worthwhile. Let’s not even discuss a dial rate to a confirmed appointment.
First step should have been to remove the marbles from his mouth, have a clear message in mind and speak slowly.
Why use a few words when a lot of words will do?
Remove the marbles and speak slowly while enunciating a short prepared message. Leave your name, telephone
number asking the client to return your call, so that you can share some very valuable information with them. i would
discourage the suggestion that anything is free. It gives the perception that, because it is free, it might be worthless.
Phone skills and a quick answer are obvious but where that call goes is more important. I’ve taught a class for years to sales people called (Phone Voices). Simply put most people enjoy hearing a happy positive voice and others answer “ Yeah or What” Being able to mimmick another’s voice octave is the key in getting someone’s attention.
I apologize for the book but this subject is where so many people fail because they lack the Phone Skills needed that will connect you to the decision makers.
Happy dialing and Smiling ☎️?
Poor guys voice was quivering plus you never try to sell or explain business details within a message. He had no authority or confidence to garner credibility. D+ at least he tried
I do not teach Sales Reps to “sell” anything to a robot (voice mail system)
My opinion, as the customer, I find both messages lack any sense of urgency, could be greatly shortened with an important message point, and should be spoken from a position of strength and confidence, which I do not detect at all in either message…sorry, but having owned many businesses I would not respond to either message.
The “sales person” needs a sales manager to show him the proper way to leave a voice message.
I doubt he really would expect somebody to return a call to him with the message he left.
Voicemails were too long
I have a totally different approach to a voice mail, I always smile when I call a customer I beleive they can sense when they are actually to a human being and not a sales person, which every customer or consumer put up walls, it’s important in a few seconds to make a friend, for me this works and I usually always receive a call back
The voice mails were boring, lifeless and had no enthusiasm or sparkle and made me feel strongly about avoiding the sales person and their products at all cost!
This is great example of not following a script and the relevant content to get someone to take action to return your call. If could calling is your method to drive opportunities then you need to practice, practice and practice more until its breathing. I find it to be a best practice to record yourself many times until you get in prefect. I even record myself in front of a mirror. Sounds silly but effect. Also I find using social media tools like Linked In, Facebook an others are more effect to make a connection. Follow with calling is then more effective.
Wow — Where to start?
First – clearly this rep had no agenda or plan for the call. He scripted it in his head as he went along.
Second – does his service or product solve a problem the prospect has? Has it solved a problem for the prospect’s competitors? Will it save him/her money, time or both?
Third – Does he think this person will call him back? Why ask? Easier just to try again based on the call/prospecting sequence the company should have created. This way the rep and his mgr would know exactly what step of the process he was in and what the expected outcome is likely to be.