We are a team of live chat professionals with the objective of having a good grasp of your entire business, including your website’s structure and content. Before your service goes on live with us, we assure you that our staff in charge of handling your account is fully knowledgeable about your business.
We always begin by studying and developing a solid base knowledge of your FAQ’s — with the most commonly asked questions that your visitors usually have in mind. As we do this, we will simultaneously refer any leads and inquiries that we deem urgent and would need your utmost attention. We will also establish role-playing as a tool to assist us to improve the system. We will have a continuous learning throughout the account’s life cycle.